7:40 AM.

Diego is eleven. He should be leaving for school.

Instead, he’s on hold. Translating. Rescheduling. Again.

His mom doesn’t need a translator.
She needs someone to handle it.

Meet Nayeli.
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Assistant + Scribe for Spanish-speaking patients in the US

Nayeli

Nayeli gives Spanish-speaking parents the language support they need, so kids can be kids and focus on school instead of interpreting.

Nayeli helps prevent language-brokering burnout, parentification and anxiety in children.

The problem

Diego is 11. He’s also his mom’s interpreter, scheduler, pharmacist and ride coordinator.

In countless Hispanic households, the child who speaks English becomes the household’s healthcare admin. They miss class to make calls, sit on hold before the first bell, and carry diagnoses no kid should have to translate.

Calling the clinic
Rescheduling
Booking rides
Tracking pills
Translating diagnoses
Updating the family
≈26M
people in the U.S. have limited English proficiency
U.S. Census Bureau, American Community Survey
6 in 10
of them speak Spanish at home
U.S. Census Bureau, American Community Survey
20%
of child language brokers suffer clinical distress

Meet Nayeli

Not a translator. A care agent who does the work, in Spanish and English, by voice calls.

Voice first

Diego says it once, in Spanish or English. No forms, no menus, big tap targets for Rosa.

Does the work

She places real phone calls, finds slots, books rides and keeps the medication list straight.

Keeps everyone in the loop

Every change shows up live for the family, with a text to Rosa and Diego when it’s done.

One morning

7:40 AM

Rosa wakes up dizzy. Diego has a math test at 8.

Her cardiology appointment is at 10:30 today.

7:41 AM

Diego says it once, in Spanish.

Nayeli understands, confirms out loud, and tells him to go to school.

ElevenLabs Conversational AI
7:41 AM

First, she calls Rosa.

A real phone call, in Spanish. She checks for red-flag symptoms before touching the calendar.

Twilio VoiceElevenLabs voice
7:42 AM

Then she does the admin.

Calls the clinic, rebooks Thursday 2:00 PM, moves the ride, texts the family.

Twilio VoiceTwilio SMS
7:45 AM

Diego makes his math test.

Rosa gets her appointment. Everyone sees what changed, without a single phone call from the family.

Inner workings · agent log
  1. listen es-MX · “Mi mamá no se siente bien y necesita cambiar su cita.”
  2. intent reschedule_appointment · patient: Rosa · appt: Dr. Patel, today 10:30
  3. plan 1 check on Rosa → 2 call clinic → 3 rebook → 4 move ride → 5 notify family
  4. speak elevenlabs · “Entendido, Diego. Yo me encargo…”
  5. call twilio.calls.create → Rosa · voice agent: nayeli-es
  6. summary dizzy since last night · no chest pain · prefers Thursday · escalation: none
  7. call twilio.calls.create → Dr. Patel’s office
  8. slots Thu 2:00 PM · Fri 9:00 AM · Fri 3:30 PM
  9. book appointment.reschedule → Thu 2:00 PM ok
  10. ride transport.update → pickup Thu 1:15 PM ok
  11. sms twilio.messages.create → Rosa, Diego delivered
  12. sync family feed · 6 tasks done
Open the live app
Hola, Diego
ESEN

Mamá hoy

Cardiología · Dr. Patel
Reprogramada por Nayeli
Jueves2:00 PM
Hoy10:30 AM
Medicinas
2 de 3 hoy
Transporte
Recogida jue 1:15 PMSin reservar
Próximamente
Chequeo de síntomasFoto de pastillasVoz familiarRed comunitaria
Habla con Nayeli
Toca y cuéntale qué necesitas
Ver lo que hizo Nayeli
Nayeli

Te escucho…

Diego
Mi mamá no se siente bien y necesita cambiar su cita.
My mom isn’t feeling well and needs to change her appointment.
Nayeli
Entendido, Diego. Yo me encargo. Primero llamo a tu mamá. Tú ve tranquilo a la escuela.
Got it, Diego. I’ll handle it. First I’ll call your mom. Head to school, don’t worry.
Llamada en vivo
Nayeli
RM
Rosa
En llamada · 0:00
Resumen de Nayeli
Rosa está mareada y cansada desde anoche. Sin dolor de pecho. Prefiere el jueves.
Si empeora o tiene dolor de pecho: llamar al 911.
Rosa
Sí, el jueves está bien. Gracias, mija.
Yes, Thursday is fine. Thank you, dear.
Nayeli
Entonces le cambio la cita con el Dr. Patel. ¿El jueves le queda bien?
Then I’ll move your appointment. Does Thursday work?
Rosa
No, nada de eso. Solo cansancio.
No, none of that. Just tired.
Nayeli
Lo siento mucho. ¿Tiene dolor de pecho o le falta el aire?
I’m so sorry. Any chest pain or shortness of breath?
Rosa
Ay, mija, me siento mareada y cansada desde anoche.
Oh, dear, I’ve felt dizzy and tired since last night.
Nayeli
Hola Rosa, soy Nayeli. Diego me dijo que no se siente bien. ¿Cómo está?
Hi Rosa, it’s Nayeli. Diego said you’re not feeling well. How are you?
Tomar la llamada
Nayeli está trabajando
Ahora llamo al Dr. Patel.
Enviando SMS a Rosa y Diego
Confirmando por mensaje
Entregado a los dos
7:44 AM
En curso
Avisando al transporte
Reservando el viaje
Recogida: jueves 1:15 PM
7:43 AM
En curso
Cita reprogramada
Hoy 10:30 AMJue 2:00 PM
7:43 AM
En curso
Buscando horarios
Revisando esta semana
3 opciones · elegí jueves
7:42 AM
En curso
Llamando al consultorio del Dr. Patel
Pidiendo un nuevo horario
Recepción confirmó el cambio
7:42 AM
En curso
Llamada con Rosa
Para saber cómo se siente
Mareada desde anoche · prefiere el jueves
7:41 AM
En curso
Nayeli · ahora
La cita de mamá ahora es el jueves a las 2:00 PM. Recogida a la 1:15 PM.

Three moments, one agent

Nayeli shows up before, between and during visits.

01

“She doesn’t feel well.”

Diego asks once. Nayeli calls Rosa, screens for red flags, reschedules with Dr. Patel and tells everyone.

Diego“Mi mamá no se siente bien y necesita cambiar su cita.”
02

Nayeli schedules transportation.

Nayeli“¿Tiene transporte para su cita?”
Rosa“No.”
Pickup scheduled · Thu 1:15 PM
03

In the exam room.

Nayeli listens, then gives Rosa a plain-Spanish summary, an updated medication list, and books the referral.

  • Metformina 500 mg2 veces al día
  • Lisinopril 10 mg1 vez · mañana
  • Atorvastatina 20 mg1 vez · noche
Recoger receta nuevaTomar la presión todos los días a las 11 AM

How it works

The stack.

ElevenLabs
Conversational AI

Nayeli’s real-time voice, in Spanish and English.

Twilio
Voice + SMS

Outbound calls to patients and clinics, texts to the family.

Base44
Nayeli app

The family dashboard and care task list.

Next.js + Vercel
This site

The pitch you’re scrolling, at nayeli.gtm0.com.

Family
Diego · Rosa

Talk in Spanish or English, in the app or by phone.

ElevenLabs
Conversational AI

Nayeli’s voice. Real-time speech in and out, bilingual.

Agent core
Intent → plan → act

Rosa’s care profile: appointments, meds, contacts, preferences.

Twilio Voice

Outbound calls to Rosa and clinics

Twilio SMS

Confirmations to the family

Scheduling

Find slots, rebook, referrals

Transport

Book and move rides

Family feed
Live updates

Every action, transcript and summary, as it happens.

In this build: ElevenLabs voice and Twilio calls & texts are live. Clinic scheduling and ride booking are simulated.

Trust and Empathy

Nayeli handles logistics. The family stays in charge.

What’s next

From a morning rescue to a care companion every day.

Next

Symptom check-in calls

A short daily call: “¿Cómo amaneció hoy?”

Next

Pill photo check

Rosa shows the pill; Nayeli confirms it’s the right one.

Later

Community Resources

Such as food and housing.

Later

Family Network

The team

Our ask: [pilot partners, e.g. a community clinic or a Medicaid managed-care plan]

Gracias.

Diego made his math test. Rosa made her appointment.
Nayeli handled the rest.

Try Nayeli